How can we help?

Make sure WhisprJournal has microphone permission enabled. Go to your phone's Settings > Apps > WhisprJournal > Permissions and enable Microphone. If the issue persists, try closing and reopening the app, or restart your phone. If you're still experiencing crashes, contact us with your device model and OS version.

Check that your phone isn't on silent/vibrate mode and that the media volume is turned up (not just the ringer volume). If you're using Bluetooth headphones, try disconnecting and using your phone speaker. Also make sure no other app is using audio in the background. If the issue continues, try uninstalling and reinstalling the app.

Voice analysis works best when you speak naturally for at least 10-15 seconds in a relatively quiet environment. Background noise (TV, traffic, other people talking) can interfere with transcription quality. Try recording in a quieter space. The analysis is not a clinical diagnosis — it uses your words and voice patterns (pace, pitch and pauses) as indicators and may not always match how you feel internally.

Journal entries are saved locally on your device. Make sure the app has storage permissions enabled and that your device has sufficient free space. If you recently updated the app, try restarting it. Your entries are never lost during a session — if you see a save error, try tapping Save again. If the problem persists, contact us with the exact error message.

The breathing visual guide syncs to the audio playback position. If you notice drift, try pausing and resuming the session. On older devices, there may be a slight delay — this is normal and the orb will re-sync within one breath cycle. If the visual is significantly off, close and reopen the breathing session.

Subscriptions are managed through your app store. On iPhone: Settings > Apple ID > Subscriptions > WhisprJournal > Cancel. On Android: Google Play Store > Profile > Payments & Subscriptions > Subscriptions > WhisprJournal > Cancel. You'll keep access until the end of your current billing period.

Try resetting your password using the "Forgot Password" link on the login screen. Make sure you're using the same email address you signed up with. If you signed up with Apple or Google, use the same sign-in method. If you're still locked out, contact us with your account email and we'll help you regain access.

Your journal entries are stored locally on your device — deleting the app removes them. For any data associated with your account on our servers (encrypted backups, account profile), send us a message using the form above with the category "Privacy" and we'll process your deletion request within 30 days as required by law.

No. WhisprJournal is a self-regulation and journaling tool, not a medical device or therapy replacement. It uses AI analysis of what you say and how you say it to suggest breathing and grounding techniques. If you're in crisis or experiencing a mental health emergency, please contact a licensed professional or call 988 (Suicide & Crisis Lifeline).

Yes. Your voice recordings and journal entries are stored locally on your device, not on our servers. Voice analysis happens in real-time and we do not store raw audio. Any data synced to the cloud (for backup purposes) is end-to-end encrypted. We will never sell your data or use it for advertising. Read our full Privacy Policy for details.

WhisprJournal is available on iOS (iPhone) and Android. We recommend iOS 15+ or Android 10+ for the best experience. The app requires a working microphone for voice journaling features.

WhisprJournal has one plan: $4.99/month, with every feature included and no ads. That covers unlimited voice check-ins, all 18 breathing techniques, all somatic and grounding practices, the AI Coach, your Nervous System Profile, weekly and monthly reports, and the community. New members get a 7-day free trial, and you can cancel anytime through the Google Play Store or Apple App Store.